Shop Policies
Privacy Policy
At Flavia Sansão Design, your privacy matters.
I only collect the information needed to process your order, deliver your products, and offer a smooth shopping experience. This includes your name, email, address, and payment details.
Your information is stored securely and never sold. It’s only shared with trusted services that help fulfil your order, such as payment processors, or delivery companies.
I use cookies and simple analytics to understand how my website is used so I can keep improving it.
Under GDPR, you can request to access, update, or delete your personal data at any time.
Just email me at contact@flaviasansao.co.uk
Shipping & Delivery
Thank you so much for supporting my small business — it truly means a lot.
Every print is carefully prepared before being sent to you.
Processing Time:
2–5 working days.
Delivery Times:
UK orders usually arrive within 2–5 working days after dispatch.
Shipping Costs:
Calculated at checkout based on your location and parcel size.
Delays:
Once posted, delivery is handled by the postal service. If your parcel is delayed or lost, please contact me — I’m always happy to help.
Returns, Refunds & Exchanges
I want you to love your artwork. If something isn’t right, here’s what to do:
Returns:
You may request a return within 14 days of receiving your item. The item must be unused and in its original condition.
Non-Returnable Items:
Custom or personalised prints cannot be returned unless damaged.
Damaged Items:
If your order arrives damaged, please contact me within 48 hours with photos. I’ll replace it free of charge.
Refunds:
Refunds are processed once the returned item has been received and inspected.
Need help? Email me anytime — I’m here for you.
Terms & Conditions
By purchasing from Flavia Sansão Design, you agree to the following:
Orders:
You confirm that your information is accurate and you are authorised to use the chosen payment method.
Product Variations:
Colours may vary slightly depending on screen settings.
Pricing:
Prices may change, but the price you pay at checkout is final.
Intellectual Property:
All artwork is created by me and remains the property of Flavia Sansão Design. Reproduction, copying, or resale without permission is not allowed.
Right to Refuse Service:
I reserve the right to decline orders if necessary.
If you have any questions about these policies, feel free to reach out.